Commercial IT Support

The Changing World of IT for Smaller Businesses - Delivering value in outsourced IT services

Some business managers would argue that with today’s technology the IT requirement for small businesses has become simpler and eliminates the need for a full-time member of staff, or even a part-time one, to own and administer the IT function. However, the increasing power and ingenuity of today’s user friendly IT systems has led in turn to a greater hardware and software complexity – if today’s IT hardware or software develops problems or goes down completely it requires a much more sophisticated skill set to ‘fix things’.

That is why more and more businesses throughout Kent and the South East Counties are outsourcing their IT support and network management to Adept, who offer the depth of knowledge and breadth of expertise required both on-site and for remote location diagnostics.

Adept has steadily grown its customer base among small to medium businesses by offering a comprehensive range of outsourced IT services. In so doing, they have developed an industry best practice competence across a range of industries sectors with installations of varying sizes.

Adept understands that IT requirements will vary between businesses and also within businesses as they grow and develop. Depending on the size of the IT infrastructure, different businesses will need more or less intense levels of support and a greater diversity of specific advice.

The Adept service provision anticipates a vast variety of requirements and allows our clients to work with us to select only those services, service levels and required range of contract necessary on a tailored made basis

At a top level Adept offers IT director and strategic IT planning services to consult, advise and help businesses make the right value judgments at times of change or growth – such as moving office, merger or acquisition, disaster recovery.

A major part of this top end service comes through delivering an initial IT audit to provide a firm basis upon which future judgments can be based. If a major change of IT infrastructure is recommended, Adept will then act as project managers to cover all aspects of new network installation.

Once a network has been installed Adept will ensure continuity by offering a full network management service, including site visits from a network engineer at pre-determined intervals, as well as a full telephone IT support help desk.